Refund policy

The Artisan Standard

Every Glamur by Juliana jacket is a handcrafted creation, featuring several hours of meticulous hand-embellishment. Because our collections are custom-designed for specific performance timelines and seasonal events, we maintain a focused policy to protect the integrity of our artisan work.

Refund Policy

All sales are final. We do not offer monetary refunds for "change of mind" or buyer's remorse. We only offer a refund strictly as part of our Size Exchange Program detailed below.

The Size Exchange Program: Step-by-Step

If your jacket does not fit as expected, you must follow this professional protocol to ensure you receive the correct size for your event:

24-Hour Notification: You must contact our atelier within 24 hours of confirmed delivery to notify us that the size is incorrect.

The Re-Purchase: To secure your replacement and ensure the fastest delivery, you must purchase the correct size directly from our website. This ensures the new jacket is reserved and dispatched immediately.

Return Shipping: After purchasing your new size, ship the original jacket back to our atelier. The customer is responsible for all return shipping costs (a tracked service is highly recommended).

Artisan Inspection: Upon receipt of the original jacket, we will perform a thorough inspection. To be eligible for a refund on your initial order, the jacket must be in original, unworn, and pristine condition, with all tags and hand-embellishments intact.

The Refund: Once the returned jacket passes inspection and is confirmed in "Like New" condition for resale, we will issue a full refund for your original order.

Note: If a returned jacket shows signs of wear, stage use, or damage, the refund for the original order will be denied, and the item will be returned to the customer at their expense.