Refund policy

Returns & Exchanges — Glamur by Juliana

Every jacket is handmade to order for your event. Because these are custom Halloween performance pieces, all sales are final — we can't take back pieces worn for the event. That's the only way we can keep making them.

Wrong size? We'll exchange it. Email sales@ringmastercostumes.com within 48 hours of delivery.

- Standard exchange: ship the original back unworn, tags attached. When it arrives, we ship your correct size.
- In a hurry for Halloween? Buy the correct size now and we'll refund the original in full once it's back with us unworn.

Return shipping: you cover it — a tracked service is recommended.

What can't be exchanged: anything worn, used on stage, or damaged. If it's not resalable, we can't take it back.